First, the customer chooses to either bring the piece to John’s Upholstery or have Neff’s Upholstery come to his or her home (some estimates may be done over email if a picture is attached). We then provide the customer with an estimated cost for labor and an estimated amount of fabric needed for the job. At this point, the customer can choose to purchase fabric or go through Neff’s Upholstery to choose the fabric.
Second, if the customer decides to have the piece reupholstered by John’s Upholstery, the piece is brought in and stripped of the fabric and foam. Neff’s Upholstery then chooses the appropriate foam type and always uses brand new foam when reupholstering. If applicable, the wood frames are re-glued and the springs are re-tied.
Third, the new foam is added to the chair and the reupholstering process begins.
Fourth, the pillows and cushions are cut out of brand new foam and the fabric is applied.
Fifth, often times the customer is contacted to ensure that all the final details have been attended to. Pick-up and delivery is offered. Talk to Neff’s about the details. The customer now has a piece of furniture that they can enjoy for years to come!